WAExport support
Get help with installation, chat selection, export formats, date filters, media options or an export that did not finish as expected.
Support hours: 04:00–20:00 UTC
If we do not reply immediately, leave your message. The team will review it and respond during the next support window.
Priority support
Use the support chat for a specific setup problem, failed WhatsApp chat export, plan-access question or product feedback.
No immediate reply? Your message is still received.
Describe the issue and leave the chat open in your message history. We will follow up when the team returns to working hours.
Community channels
Use direct support for an individual problem. Join a community group for general setup discussion and product feedback.
Discuss WAExport chat export setup and share product feedback.
Ask general questions about WAExport chat export and product use.
FAQ
Know when we reply, what to send and which support channel to choose.
Support replies are handled between 04:00 and 20:00 UTC. Messages sent outside this window remain available for the team to review during the next support period.
Leave a complete message in the support chat. You do not need to wait on the page. The team will read the conversation and reply as soon as possible during working hours.
Include the extension and Chrome versions, selected file format, failed step, export options and the exact error message. A redacted screenshot can also help, but do not send private chat content or activation codes.
Use direct support for an account-specific or technical problem. WhatsApp and Telegram groups are better for general setup questions, workflow discussion and product feedback.
The team can help with installation, choosing chats, HTML, Excel or CSV output, date filters, supported media, Safe Mode, Quick Export, plan access and failed exports.
Even when the team is temporarily unavailable, your message stays in the support conversation for follow-up.